When Will My Order Ship?
Most orders ship within 7-14 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on Sundays or holidays.
You will receive an email confirmation of the order placed and when it’s been shipped.
How do I Checkout?
You checkout as a guest, Paypal user, or use your debit/credit card.
What is your Return Policy?
Online purchases made through neptunenewyork.com may be returned within 7 days of the ship date.
Refunds will be made in the form of EXCHANGE ONLY and are only available for online purchases returned by mail.